Support is available to help with account questions, technical issues, payment queries or general feedback. Contact the team any time for account-related assistance, verification guidance, deposit or withdrawal help, or to report site problems. Live chat, email and phone options are available. Expect practical, step-by-step help and prompt follow-up. For urgent matters use live chat or phone; for document uploads, use the secure account upload for KYC and payment receipts. Responses are handled in English and Māori where possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, ticketing portal; KYC help) |
| General enquiries | [email protected] (business, payments, press) |
| Affiliate enquiries | [email protected] (program info, creatives, tracking) |
| Phone | +64 9 372 4816 (calls & SMS) |
| Working hours | Mon-Fri, 09:00-18:00 (NZST) |
| Complaints | [email protected] (escalations & feedback) |
Email Support
Email is the preferred contact method for detailed requests, account issues or cases requiring documents or explanations. Please use a clear subject line, include your full name, account ID and any attachments, and provide up-to-date contact details. Attach copies of documents where relevant so we can respond promptly and avoid unnecessary delays.
Contact Form
Response Time
Support requests are usually answered within one business day. Simple queries get same-day replies via live chat or email; more complex issues - account verification, payment investigations or KYC checks - can take longer depending on their nature and required documentation. If you need an update, contact support and include your account ID to speed up handling.
Feedback
Tell us what you think - send feedback, suggestions or ideas to our support team via live chat or email. Every comment is reviewed carefully and helps shape site updates, promotions and usability improvements. Your input directly influences how we improve the service and user experience, so don’t hesitate to get in touch.